Smith.ai — Answer Every Call. Sign More Clients.
24/7 AI-hybrid virtual receptionist that qualifies leads and syncs to your legal software, so a missed call never means a missed case.
See what missed calls are costing you.
Takes 5 minutes. No commitment.
What Smith.ai Does
24/7 Call Answering Built for Legal Intake
Smith.ai combines AI and live agents to answer calls, qualify leads, book consultations, and sync data to your CRM, around the clock, including evenings and weekends. For law firms, after-hours calls are often the highest-intent ones: a PI prospect who just left the ER does not wait until Monday.
Songbird configures your Smith.ai intake scripting to match your practice area: the questions PI firms need to ask are different from family law intake. We also set up the CRM integration so Smith.ai data flows directly into Clio, Filevine, or your practice management platform.
Smith.ai vs. Hiring a Receptionist
The Economics of 24/7 Intake Coverage
Hiring a full-time receptionist costs $3,000–$4,500/month, and they go home at 5pm. Here is how the options compare:
Recommended When
Firm is losing leads to voicemail or after-hours calls. Firm wants 24/7 live or AI-hybrid intake without hiring receptionist staff. Budget: $200–$500/month.
Not the Best Fit When
Firm receives fewer than 20 calls/month. Firm has highly specialized intake needs not supported by Smith.ai scripting.
Know Before You Decide
How Much Are Missed Calls Costing You?
Our free Revenue Risk Calculator estimates your annual revenue exposure from missed calls — based on your call volume, missed rate, and average case value. Most firms are surprised by the number. It takes 2 minutes.
See what missed calls are costing you.
Referral disclosure: Songbird Strategies has an affiliate relationship with Smith.ai. If you sign up for Smith.ai using our link, we receive an affiliate commission. This commission is paid by Smith.ai, not added to your subscription cost. Our recommendation to use Smith.ai is based on implementation experience and firm fit assessment. We work with firms on other call-answering platforms when Smith.ai is not the right fit. See our full referral disclosure.
Ready to Stop Losing Leads to Voicemail?
Start with the free Intake Audit. We will confirm whether Smith.ai is the right solution for your call volume and practice area, then handle the setup and CRM integration.
Takes 5 minutes. No commitment.
Frequently Asked Questions
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Smith.ai uses AI to handle initial qualification and routing, with live agents available for complex calls. You can configure how much AI vs. live coverage you use. Most legal clients get an AI-first / live-fallback setup: it cuts costs while keeping quality for emotionally sensitive practice areas like PI and family law.
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Smith.ai has native integrations with Clio, Clio Grow, Filevine, and most major legal CRMs. New contacts and intake data are pushed directly into your matter management platform. Songbird configures the integration during implementation so you do not have to manage it manually.
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Smith.ai operates 24/7. Calls that come in at 11pm on a Saturday are answered, qualified, and (if you configure it) booked for a consultation the next business day. This is the primary reason PI and family law firms see the biggest ROI: those practice areas attract high-emotion, time-sensitive callers who will not leave voicemails.
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Smith.ai plans start around $240/month for a base call volume and scale with usage. Most law firms we work with pay $250–$500/month. We encourage you to run our free Revenue Risk Calculator first; most firms find that one captured case per month more than covers the cost.
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If you are receiving fewer than 20 calls per month, the economics are harder to justify. We will tell you this in the Intake Audit; we do not recommend Smith.ai to every firm. For very low-volume practices, a simple after-hours voicemail-to-email forwarding setup may be more appropriate.
Find Out If Smith.ai Is Right for Your Firm
The free Intake Audit includes a call capture analysis. If Smith.ai fits, we will implement it and configure the integration with your practice management platform.
Takes 5 minutes. No commitment.
See what missed calls are costing you.